App cannot connect to my modem.
Got Fizz installed yesterday and, boy, so many issues.
The app does not find the modem.
I tried:
Turning the modem off (cutting the power) -> 5 times
Unplugging the cable and plugging it back in --> 5 times
Factory resetting the modem -> 4 times
Uninstalling and re-installing the app -> 4 times
Nothing works. The app found the modem twice yesterday, than that was it. Never again.
Also I can't, for the life of me, find the chat button on the website. Just feel completely helpless and in the dark. Might have to go back to my previous provider. :(
Answers
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Hi Roberta,
this is the way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
They'll surely be able to resolve the issue.
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Hi RobertaGT
Try fully uninstalling the app and clearing the cache too. Then you try with a clean install of the app.
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You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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If the app doesn't work, you can contact Fizz customer service as suggested.
You can also try this through the Wi-Fi modem user interface:
1. Log in at:192.168.0.1 from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
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The link to the chat doesn't work. I clicked many times and nothing happened. It stayed on the same page.
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Try the french section of the website by clicking on the little planet on top of screen, then do exactly the same for the bubble... It'll work, you'll see!
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Tried everything above. Nothing works.
Now my internet says "connected without internet".
Fizz is turning out to be a big fiasco to me. Can't talk to anyone. There's no link to a live chat.
When I rarely find the question mark, the link to live chat or even messenger doesn't work. Even tried the French page, to the same result: NONE.
I'm starting to believe that I was given a faulty modem and bad cables. It's been over a week and still no reliable internet in sight. It works when it wants. It keeps dropping for no reason.
The modem sometimes simply goes dark. No sign of activity.
I'm completely in the dark. Can't talk to anyone. VERY disappointed.
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Don't give up! You need to contact Fizz customer service.
I urge you to try clearing your browser cache, logoff and retry in private mode.
Also make sure there is no ad blocker active on your browser.
Contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
The "❔" not visible or does nothing? Make sure…
- you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
- you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
- you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
- no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
- try in incognito mode
- JavaScript is enabled
- no VPN disables the rendering, some have ad blockers
- to empty your cache
- to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
- to try on another device (mobile, laptop, tablet)
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No green bubble anywhere... :(
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