Payment method updated, how long to unfreeze my internet service

@Chun F. #32071

Hi,

once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

Source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

And fot the button issue, I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

Hi Chun

Once you update your payment method, you must also associate the new payment card to your plan.

Here are the steps to update a payment method, and associate it to your plans:

1. In your Fizz account, go to My Profile
2. Click on Payment methods.
3. Click on Add a new payment method to add your new payment method.
4. Now make your way to My plans.
5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6. Then, select the payment method you no longer want to us, and click on Delete.

Steps 5 and 6 are crucial since the association of your new payment method to your plans is not done automatically.

Is your service currently working? If yes, then your payment card will be automatically charged one day before your renewal.

If your service is already suspended, then you will need to click on the «Make my monthly payment » button.

Contact Fizz customer service if needed.

Once you have made your payment, service will be restored within 2 to 3 hours. Meanwhile, try restarting the modem.

If there is any problem, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.