No signal

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Hi

I have no signal and impossible to connect

I have 2 blue lights on modem

What to

I reset since the morning lot of tines6

The support doesnt answer and i need to work

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @JOELLE M. #11024


    Hi Joelle,

    just restart your modem, wait a few minutes and the service should return to normal.

  • JOELLE M. #11024
    JOELLE M. #11024 Posts: 11 ✭✭
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    I restarted ten times since the morning and my lights are still blue 🙄

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @JOELLE M. #11024


    Well, all I know is that the issue have been resolved few minutes ago...

    So this time should be the good one...🤞

  • JOELLE M. #11024
    JOELLE M. #11024 Posts: 11 ✭✭
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    I need to work on 🙄🙄

  • JOELLE M. #11024
    JOELLE M. #11024 Posts: 11 ✭✭
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    The pb are my lights there are blue instead of red🙄

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @JOELLE M. #11024


    There's no red lights on the modem...

    As the costumer service said, the issue have been resolved, so after restarting it this time, it should be functional.

  • marinee
    marinee Posts: 10 ✭✭
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    I dont have internet also, dince 9:30am and i need to workkkk. And the customer service dont answersme 🤬🤬🤬🤬 we need to change the service and go another company

  • Sylvain P. 1215
    Sylvain P. 1215 Posts: 216 ✭✭
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    Vidéotron is having a problem, that's probably impacting the third party using their cables. Be patient!!!

This discussion has been closed.