Confirming the disconnection and no further charges

JT
JT Posts: 4 ✭✭
in Your Fizz Account

Hi,

I had 3 lines with Fizz. Recently I ported one number to different provider. Currently the UI shows me 2 lines along with 3rd with with "reactivate" button. I just cancelled this number and don't want any further charges in Fizz. How that can be confirmed? Since It is appearing on the UI, just suspecting there will be charges every month, without I using it. Can some one clear that for me. thx.

Best Answers

  • Mataze
    Mataze Posts: 2,070 ✭✭
    Answer ✓

     Hi,

    I suggest you to contact directly with the customer services. Usually it can take up to few days before the change to be made in your account.

    There's the way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook: https://facebook.com/fizzca.

    You can chat in direct

    ·        Sign into your account

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    ·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

     

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

     

    The direct chat, is usually the quickest option however.

  • JT
    JT Posts: 4 ✭✭
    Answer ✓

    I can see the chat icon, though nothing happens if I click on it. Does it work on Sundays?

  • Emporium
    Emporium Posts: 2,305 ✭✭
    Answer ✓

    @JT

    Try switching to the french page and try from there. https://fizz.ca/fr/faq/etat-services

    And ensure you gave any popup blockers disabled on your browser. They can interfere. Or you can try another browser.

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