Modem activation not working

veronica Posts: 2 ✭✭

The technician came and set up a new coaxial cable because the one in my apartment wasn't getting a signal and after he left I tried plugging in the modem and whatnot but the download light stays green and the upload one flashes. I tried resetting the modem how can I fix it?


  • Emporium
    Emporium Posts: 2,296 ✭✭
    edited August 2021

    The activation can take up to 30 minutes after the tech scans the bar code to activate it. You will probably get an email from fizz when the activation is done.

    However once the activation is done. You will see the second and 3rd light eventually go blue. Honestly, I would leave it for another 30 minutes AFTER the lights go blue since the modem will take a couple of internal firmware updates (from V2.x to V7.x) and reboot itself a few times in the meantime. If you don't wait, it can become a little frustrating when it reboots and you lose settings you had just made.

    So bottom line, plug in the modem (power and Coax) and then just give it about 45 minutes before trying to do anything with it.

  • veronica
    veronica Posts: 2 ✭✭

    I'll try leaving it for a full 30 minutes without bothering it, I got the email saying it was activated about 2 hours ago so I'll try just giving it more time Thanks

  • Emporium
    Emporium Posts: 2,296 ✭✭

    Once the second and 3rd light go blue, it should be fine after about 30 minutes.

    If in 30 minutes you don't get the blue lights, you can contact a customer service agent.

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    The direct chat, is usually the quickest option however.

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