register on network

Hi

to me it seems that you phone have a network locked or that the SIM is not provisioned

If the phone has a Network lock this is the information

If your phone is locked, ask the mobile provider who supplied your phone to help you unlock it

Because Fizz is not the company that locked your phone, we cannot unlock it. Only the provider who sold you your phone (and who locked it) can unlock it for you. Ask this provider’s customer service team for an unlock code and instructions for unlocking your phone.

Make sure you have your IMEI handy when you contact the company who sold you your phone. 

An IMEI is your phone’s ‘identity card’. It allows you to obtain your unlock code. It’s also an anti-theft provision that allows you to identify and block your phone if it is lost or stolen.

Where can I find my IMEI?

• By dialing *#06# on your phone’s keypad
• Under your phone’s battery or on the supporting card that holds an iPhone’s SIM card
• On a sticker attached to your phone’s original packaging

source: https://fizz.ca/en/faq/how-do-i-unlock-my-phone

If you have problem with the SIM not provisioned, only the Fizz's support can help you out

You can chat in direct

* Sign into your account

* Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

* Choose the option 💬 chat

* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Sorry hitcham, but you saw that my previous post was deleted

The activation of a SIM can takes 2 hours, usually is around 10 minutes.

I believe that it is a SIM provisioning the problem

If you wainted 2 hours, contact the support

You can chat in direct

* Sign into your account

* Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

* Choose the option 💬 chat

* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/