register on network

i got new phone plane ,

sim activated , i got conformation email , i selected Fizz network ,,, yet it says Not registered ,

i restarted the phone , and waited 3 hours ,,, nothing ,, should i wait a day or ?

Best Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,226
    edited August 2021 Answer ✓

    Hi

    to me it seems that you phone have a network locked or that the SIM is not provisioned

    If the phone has a Network lock this is the information

    If your phone is locked, ask the mobile provider who supplied your phone to help you unlock it

    Because Fizz is not the company that locked your phone, we cannot unlock it. Only the provider who sold you your phone (and who locked it) can unlock it for you. Ask this provider’s customer service team for an unlock code and instructions for unlocking your phone.

    Make sure you have your IMEI handy when you contact the company who sold you your phone. 

    An IMEI is your phone’s ‘identity card’. It allows you to obtain your unlock code. It’s also an anti-theft provision that allows you to identify and block your phone if it is lost or stolen.

    Where can I find my IMEI?
    • By dialing *#06# on your phone’s keypad
    • Under your phone’s battery or on the supporting card that holds an iPhone’s SIM card
    • On a sticker attached to your phone’s original packaging


    source: https://fizz.ca/en/faq/how-do-i-unlock-my-phone


    If you have problem with the SIM not provisioned, only the Fizz's support can help you out

    You can chat in direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,226
    edited August 2021 Answer ✓

    Hi

    my previous post was deleted, again (thanks Fizz)

    This can be 2 differents problèmes

    The sim not provisioned correctly, only the support can help you out with this problem

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,226
    edited August 2021 Answer ✓

    Sorry hitcham, but you saw that my previous post was deleted

    The activation of a SIM can takes 2 hours, usually is around 10 minutes.

    I believe that it is a SIM provisioning the problem

    If you wainted 2 hours, contact the support

    You can chat in direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • hicham
    hicham Posts: 3

    hello ,

    the phone is not locked :

    i was using Fizz on this phone in February , and i left canada and just came back ,

    could it be that the plan starts at midnight ?

  • hicham
    hicham Posts: 3

    thanks Mike ,,, how do i contact support ?

This discussion has been closed.