Internet cut after failed double charge

Alexander Sagel
Alexander Sagel Posts: 4 ✭✭
in Internet

Anyone else had their internet cut due to the payment failure from ~2 days ago. My company credit card sees the transaction as pending state, yet Fizz is saying there is no record of the charge on their end? How is it possible that a billing system has no record out charges? It seems like they want me to actually pay twice in order to remove the hold on my account.

This morning after I already contacted them about this and sent them proof from my credit card company, they cut my internet during a work day... Completely insane as they acknowledged they were looking into this yet still cut my internet.

Has this happened to anyone else?

Answers

  • Mike
    Mike Posts: 21,531 ✭✭

    Hi @Alexander Sagel

    Your best option is to contact the support for this kind of problem


    You can chat in direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Jenna
    Jenna Posts: 2 ✭✭

    Yes! Exactly the same thing is happening to me as well. Chat support and opening tickets is useless. I’m afraid that if I do pay it again they will lose that payment too. Instead I will file a charge back with my bank and cancel with this “service”

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