Payment failed, but CC charged?!
I got an email last night saying that my monthly payment failed, but I can see my CC was charged TWICE already! And now I can't even see my profile to chat with someone about this. I hope they don't disrupt my service, since this is clearly a problem on fizz's end.
Best Answer
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Hi @Kaveh ,
Checking on my end, I can see that you were refunded with one of the charges taken 3 days ago in double, 56.34$.
You will receive the respective sum on your credit card in a few business days.
You are also able to see this under My plans-> Transaction history from your end:
https://fizz.ca/en/transaction-history
Thank you very much for your understanding, patience and collaboration.
Have a good one!
Andrei
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Answers
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Many people have been posting about the same issue this morning so it's clearly a problem with their system.
Expect to get a refund but nonetheless contact customer support asking for a refund just to be safe.
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Hi @Kaveh
tonight Fizz had a problem, it will be fixing the problem and refund you
You can always contact the support in the next hours if you need
You can chat indirect
* Sign into your account
* Follow the link on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
* Choose the option 💬 chat
* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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