Payment failed, but CC charged?!
I got an email last night saying that my monthly payment failed, but I can see my CC was charged TWICE already! And now I can't even see my profile to chat with someone about this. I hope they don't disrupt my service, since this is clearly a problem on fizz's end.
Best Answer
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Hi @Kaveh ,
Checking on my end, I can see that you were refunded with one of the charges taken 3 days ago in double, 56.34$.
You will receive the respective sum on your credit card in a few business days.
You are also able to see this under My plans-> Transaction history from your end:
https://fizz.ca/en/transaction-history
Thank you very much for your understanding, patience and collaboration.
Have a good one!
Andrei
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Answers
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Have you tried contacting support for them to have a closer look at this? You can chat with them from your account or through messenger
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I have messaged them on fb, but I can't seem to access the chat in my profile. At the moment, I can't even see my profile fully as it shows me an error when trying to navigate in my account.
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Same story here.
The client portal seems down, and I also got the same payment failed email
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Same message here (payment failed), but charged 2 times (checked my MCard account)
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I had a same problem then Fizz charged me twice
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Exactly same situation happened whit me
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same story here! today I received a SMS about that n same your message! when I check my bank account They already deducted the amount due twice 😱
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Same thing here !
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Hi
it seems a common problem
You can chat indirect
* Sign into your account
* Follow the link on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
* Choose the option 💬 chat
* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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this happened to everybody this morning and we got billed twice too
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I was also charged twice and it takes a long time to get a response over social media.
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It seems that Fizz had a problem with their system tonight
You can chat indirect
* Sign into your account
* Follow the link on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
* Choose the option 💬 chat
* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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They got back to me on fb, and asked me to send them a photo of my CC transactions so they can look into it. Fingers crossed!
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wtf is this response????
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The representative on fb just messaged me again, and said that it looks like the payment went through on their end and everything is fine. They escalated this issue to the concerned team, and hopefully they can resolve the "double charge" situation soon.
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Been charged twice too.
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