The phone I just received from Fizz doesn't work

M_J
M_J Posts: 27 ✭✭
in Phones

I am trying to find out how I can access chat so I can ask questions about returning the phone, but I cannot find the link for it. Please tell me how I can access the chat. Thanks.

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited August 2021

    @M_J


    I suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    You can also do it on Facebook: https://facebook.com/fizzca.

  • M_J
    M_J Posts: 27 ✭✭

    Thanks but the chat icon disappeared when I clicked it, and no chat opened.

    I used this before and it worked so I don't understand why it's not working now.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited August 2021

    @M_J

    If there's an adblock on your browser, it have to be closed.

  • M_J
    M_J Posts: 27 ✭✭

    I disabled it and it still doesn't work. Nothing happens when I click chat or messenger. When I used this a few weeks ago, it worked fine even with the ad blocker. Have they changed the site recently?

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @M_J

    I don't think so...🤔

    I guess you should do it directly on Facebook, it's the easier way: https://facebook.com/fizzca.

  • Yourboi
    Yourboi Posts: 188 ✭✭

    You can contact them on Facebook.

  • Yourboi
    Yourboi Posts: 188 ✭✭

    They usually answer.

  • Whizz
    Whizz Posts: 23,072 admin

    Hello M_J,

    Thank you for reaching us.
    I can see that you managed to contact our support team and the return order is now processed. 
    Feel free to reach anytime you need our assistance. 

    Have a lovely day,
    -Alex

  • telmorrr
    telmorrr Posts: 89 ✭✭

    try facebook support

  • telmorrr
    telmorrr Posts: 89 ✭✭

    hope this helped

  • telmorrr
    telmorrr Posts: 89 ✭✭

    have a nice day

This discussion has been closed.

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