Why can't I access my account although I appear to be logged in?
I'm trying to switch to virgin, since fizz never works and has no support, and of course I can't access the necessary information (or even make my latest payment) because the website is not working
Answers
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I suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
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You can also do it on Facebook: https://facebook.com/fizzca.
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Thanks, I tried what you suggest but I click the green chat button and it does nothing.
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Have you selected the chat section after, cuz you got few option after clicking on the green bubble?
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Yes, I clicked the green questionmark and it presented the options, but none of those buttons worked, for internal chat or facebook or whatever
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I guess you should do it directly on facebook, it's the easier way: https://facebook.com/fizzca.
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I tried on facebook, and nothing so far. Do you think the people at fizz recognize the irony of running a telecommunications company so badly I have to try to access support through a more successful telecommunications company?
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If you do it from Chrome on the cell I've had bugs... you might wanna try with another browser
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The facts are that you're right, but it's a big reason why the price are way better on Fizz than somewhere else.
But I do understand the frustration that some customers living by only tried to communicate with them.
It's unfortunately part of the game.😕
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