I cant call out only receive calls

Diny
Diny Posts: 4 ✭✭
in My Mobile

I cant call out from my phone only receive calls, my account is active, I tried restarting my phone but it doesn't work, can any one help me?

Best Answer

  • Whizz
    Whizz Posts: 23,079 admin
    Answer ✓

    Hello Diny,

    I am sorry to hear about this situation.
    I verified your account and I can see that you have 4 lines.  
    I recommend contacting our support team with more details in order to investigate this further.
    Here you can find  some troubleshooting you can try in the meantime: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

    Have a lovely day,
    -Alex

Answers

  • Mike
    Mike Posts: 21,573 ✭✭
    edited August 2021

    Hi @Diny

    Make sure your phone selects the Fizz mobile network

    IMPORTANT: Before starting this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.

     

    The steps for enabling your phone to automatically select a network varies depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    source: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why, if this does not helps, stay on the guide, click on the green bubble on the bottom right corner and select chat

  • Diny
    Diny Posts: 4 ✭✭

    Hi Alex,


    thanks for your response, I tried contacting your team by chat, but when I hit the chat button nothing happens, is there any other way to contact you?

  • Whizz
    Whizz Posts: 23,079 admin

    Hello Diny,

    There are many other ways you can reach us besides live chat, like Facebook Messenger or WhatsApp for example.
    Here you can find more information: https://fizz.ca/en/contact-us
    I also just verified and the chat is also working.
    I recommend trying to access it from a different browser or device. 

    Have a good one,
    -Alex

  • Diny
    Diny Posts: 4 ✭✭

    I don't have WhatsApp or Facebook, I guess ill just switch provider...


    its crazy thing that there is no way to talk to anyone! this is the worst service provider iv ever had!

  • Diny
    Diny Posts: 4 ✭✭

    what's the number to contact you through WhatsApp?

  • Whizz
    Whizz Posts: 23,079 admin

    Hi @Diny,

    There is no phone number for WhatsApp, it works like Facebook Messenger but only when you open up one of our FAQ links via your phone.

    Additionally, you can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:

    https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

    You just need to access an FAQ link like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.

    Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.

    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

    Andrei

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