My home wifi is very slow, not sure how to fix it.

Bdunne Posts: 2 ✭✭

Hi Fizz Community

I live in central Montreal and have a Fizz 120 mbps home wifi plan. However, I'm only getting about 6-8 mbps download speed and I'm not sure what to do to solve this problem. I have followed all the instructions on this Fizz FAQ suggestion (, yet the problem persists. Any other options?




  • Whizz
    Whizz Posts: 17,390 admin

    Hi Bdunne,
    Thank you for reaching out to us.

    Wouldyou kindly please unplug the coaxial cable from the coaxial outletand the modem respectively, wait for about 30 seconds, then plug itback in the outlet first and then in the modem, then restart it?

    Also,please perform a factory reset of the modem by using a sharp objectto press on the small button in the orifice behind the modem for 10seconds, then let the modem reboot itself.

    Followingthis, please change the connection bandwidth setting as shown herebelow:

    Choose: ''My Wi-Fi''
    Select your Wi-Finetwork
    Select: ''Advanced Settings''
    Band Steering ''On/Off''

    Thischange can also be applied through the Wi-Fi modem user interface:
    1.Log in at: fromthe web browser of any device.
    2. Log in using the followinginformation:
    Username: cusadmin
    Password: xxxxxxxx (Passwordyou chose during initial setup)
    3. Go to the next section to applychanges:
    Wireless → General Settings → 5GHz → Band Steering(Disable)

    Then,restart the modem for this change to come into effect.

    Afterthat is done, disconnect your devices from the Wi-Fi (delete theWi-Fi connection from their menu if possible) and connect the onesclosest to the modem on the 5Ghz channel instead.

    More details on how to solve this can be found here:

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!


  • gogoer
    gogoer Posts: 48 ✭✭

    It's better to use your own router with bridge mode of fizz router. Don't use fizz's wifi. In my case, internet speed is almost always over 120/20M, most over 130/30M.

  • Bdunne
    Bdunne Posts: 2 ✭✭
    edited August 2021

    I have solved my problem. Thank you.

This discussion has been closed.