Moving out of the country
Hello I have to move out of the country at the beginning of next month and the person that will be taking my apartment would like to also have fizz as a home internet supplier , we were wondering if there's a way that he can keep the router that's already in the apartment ?!
Answers
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@Sarah_B12 Non this cannot be done :(
Can I transfer my Home Internet plan to another Fizz member?
Unfortunately, no. The transfer of a plan (whether mobile or Home Internet) from one account to another, even if two people are living at the same address (like two roommates for example), is not possible. Person A must unsubscribe, and person B subscribes with a new plan in their own account.
source: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
And this is how to unsubscribe
- Log into your account and go to Manage.
- Click on Unsubscribe.
- Scroll to the bottom and confirm by clicking Unsubscribe.
- Tell us why you are unsubscribing.
- Enter the date when you want Home Internet service to end.
- Click Unsubscribe.
- On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.
Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $225 (plus applicable taxes). Detailed instructions will follow.
How do I return my Wi-Fi modem?
Source: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
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You cannot but it is quite easy for the new person moving in to order their new router
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Nope, unfortunately you have to unsubscribe and the other person has to subscribe.
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