New voicemail requires PIN?

redhead
redhead Posts: 857 ✭✭

According to Fizz website (https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail):

  • PIN authentication no longer required.

But when I call from my mobile, and Caller ID is shown of course, it still asks me for my PIN.

What am I missing?

Best Answers

  • Julien C. 19625
    Julien C. 19625 Posts: 197 ✭✭
    Answer ✓

    Tried again this morning, the option to ask for the PIN is back.

    - Access your voicemail

    - Enter your PIN

    - Press 4 to enter the personal options

    - Press 1 to enter the PIN settings

    - Press 1 to disable the PIN

    Works great now!

  • Whizz
    Whizz Posts: 22,859 admin
    Answer ✓

    Hi Folks,

    We enabled the PIN to give you more control over your options and settings with your new Voice Mail. To disable your VM PIN, is at your discretion and it’s optional. To enable "Pin Skip" all you need to do is press on #4 then #1 in the VM menu.

    If you don't remember your VM password or want to change it, you can modify your access code (PIN) directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).

    IMPORTANT: Unsafe combinations such as 1234 or 8888 will be rejected.

    I hope this helps,

    Jay

Answers

  • Julien C. 19625
    Julien C. 19625 Posts: 197 ✭✭

    Same for me, since this morning it asks for PIN right away.

    I remember last week having the option to ask for PIN or not in the options (pressing 4), now the option is gone.

    There is also a new option to stop receiving an SMS for new voicemail, I don't recall having this option before today.

  • redhead
    redhead Posts: 857 ✭✭

    I chatted with Fizz and they raised a ticket for this.

  • redhead
    redhead Posts: 857 ✭✭

    Tried and works great. It may be related to my ticket yesterday.

This discussion has been closed.