I cannot call or send text messages but the state of my account is active.

Leyla Posts: 3 ✭✭

July 2021 in My Mobile

I tried restarting my phone, taking off my SIM card but nothing works. It’s been like that for days now.

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Best Answer

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  Mike Posts: 21,562 ✭✭

  July 2021 Answer ✓

  Hi Leyla

  Do you have unlimited calls and minutes in your plan?

  Are you under the Fizz coverage?

  Try this guide https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

  if this does not help, click on the green bubble and chat with the support

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Answers

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  Leyla Posts: 3 ✭✭

  July 2021 edited July 2021

  Yes I do have unlimited calls and sms. When I try to call it says that I do not have access to the service I tried putting my SIM CARD in another phone but doesn’t work either. My LTE works though.

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