I cannot call or send text messages but the state of my account is active.

Leyla

I tried restarting my phone, taking off my SIM card but nothing works. It’s been like that for days now.

Mike

Hi Leyla

Do you have unlimited calls and minutes in your plan?

Are you under the Fizz coverage?

Try this guide https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

if this does not help, click on the green bubble and chat with the support

Leyla

Yes I do have unlimited calls and sms. When I try to call it says that I do not have access to the service I tried putting my SIM CARD in another phone but doesn’t work either. My LTE works though.