I subcribed to the FIZZ Interplan for August 5th 2021 but already got charged

LaurieB
LaurieB Posts: 3 ✭✭
in Your Fizz Account

I subcribed to the FIZZ Internet plan : $50 unlimited 150 Mgbts speed on June 6th 2021. I requested the equipement delivery on August 5th in Westmount,Qc for August 5th 2021. The problemis that I already got charged on my credit card. That is not what is supposed to be.

How can that get resolved.

Thanks

Best Answer

  • StefanM
    StefanM Posts: 1,453 ✭✭
    Answer ✓

    Fizz is a prepaid service, so you prepay the first month when you schedule the appointment. If you eventually decide not to do the installation and cancel it, you will get a refund.

    Basically you prepaid your first month, which will begin once your modem is installed and activated.

    Your next charge will be in your second billing cycle

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