Sim returned to sender

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Dillest
Dillest Posts: 1 ✭✭
in My Mobile

Hi. I have been waiting for my sim card but it turns out that it was returned to the sender last week. However, I received no refund and I can't reach Fizz' support center to ask where my refund is.

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  • StefanM
    StefanM Posts: 1,453 ✭✭
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    Fizz is usually quite responsive via live Chat. If you can’t open the live chat, try a different browser, incognito mode or switch from desktop to mobile (or vice-versa). As mentioned another solution would be to contact them on Facebook or WhatsApp.

    They will refund you the money, no worries. I think the best option for you right now would be to go to a Couche-Tard (in Québec) and buy a simcard.

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  • Zenthar
    Zenthar Posts: 517 ✭✭
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    Have you contacted them using Facebook or WhatsApp? The chat isn't "live", it can take a few hours for then to respond. If you don't want to wait for a new card to come, you can get one in many locations (https://fizz.ca/en/sim-card#stores), but they won't give you the card for free just because Fizz didn't reimburse your previous one yet as they have no way to check.

  • Pete
    Pete Posts: 219 ✭✭
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    I also find Fizz always available via Chat.

  • Panagiotis A.
    Panagiotis A. Posts: 18 ✭✭
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    You can also chat with them through Facebook! Hope that helps!

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