I got a new phone from the fizz. my old phone is still on the list. How do I remove the old phone? my incoming call on the new phone goes directly to voice mail. How do I fix this?
The phone shouldn't matter, as long as you move your sim to the new phone you should receive the calls to that phone.
Did you port your number? Can you give a bit more info ?
If you mean the phone in fizz I line portal, it will be updated after a while. It doesn't matter on fact.