Trying to set up home service, getting error message
Good morning,
Trying to set up my internet services, but cannot for the life of me get a live human being to respond to me.
Please contact me so that I can get my services set up, wanted to do a transfer but apparently you won't allow that? I feel your "helpful" service of not providing any means of reaching a human being is really quite lame, actually.
I want to talk to a human.
Best Answer
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Hello @Ray
This forum is mainly to help clients one another.
Fizz does not contact people per say, nor call them. There is not even a phone number to contact them. It is a 100% online solution where it is up to you to chat with them. Here is how to reach them:
- Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
- Look bottom right for the big ❔ question mark in a green bubble.
- Click it, options will be displayed
- Choose "💬 Chat"
- Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
- Submit your question with possibly a relevant screenshot or modem photo
- After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069
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Answers
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Please send me a phone number, or at least an email, where I can reach a representative
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