Trying to set up home service, getting error message

Good morning,


Trying to set up my internet services, but cannot for the life of me get a live human being to respond to me.


Please contact me so that I can get my services set up, wanted to do a transfer but apparently you won't allow that? I feel your "helpful" service of not providing any means of reaching a human being is really quite lame, actually.


I want to talk to a human.

Best Answer

  • Idefizz
    Idefizz 🌈💰️🎁🎁🎁 REFERRAL CODE ▶LRYiH◀ CODE RÉFÉRENCE 🎁🎁🎁 💲💲Posts: 2,785
    Answer ✓

    Hello @Ray

    This forum is mainly to help clients one another.

    Fizz does not contact people per say, nor call them. There is not even a phone number to contact them. It is a 100% online solution where it is up to you to chat with them. Here is how to reach them:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069


Answers

  • Ray
    Ray Posts: 2

    Please send me a phone number, or at least an email, where I can reach a representative

This discussion has been closed.