Trying to set up home service, getting error message

Ray

Good morning,

Trying to set up my internet services, but cannot for the life of me get a live human being to respond to me.

Please contact me so that I can get my services set up, wanted to do a transfer but apparently you won't allow that? I feel your "helpful" service of not providing any means of reaching a human being is really quite lame, actually.

I want to talk to a human.

Idefizz

Hello @Ray

This forum is mainly to help clients one another.

Fizz does not contact people per say, nor call them. There is not even a phone number to contact them. It is a 100% online solution where it is up to you to chat with them. Here is how to reach them:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose "💬 Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo 
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

Ray

Please send me a phone number, or at least an email, where I can reach a representative