Why can't I change my internet plan?

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Osama
Osama Posts: 2 ✭✭
in Internet

Hello

I want to change my plan of my internet but I do not see the adjust plan option at all on my account.

please help

Best Answer

  • Idefizz
    Idefizz Posts: 2,999 ✭✭
    Answer ✓
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    Hi @Osama

    Either:

    • your account has a payment issue
    • your account is less than 48h to its next cycle, in which case it is normal that the plan is frozen to any modification
    • you are a new client but your plan is not active yet
    • there is a bug


    I'd suggest you chat with Fizz to have a clear and prompt answer.

    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

    Bulle de clavardage (en-watermarked+).gif


Answers

  • Osama
    Osama Posts: 2 ✭✭
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    image.png

    as you see in the picture i shared, only see 3 options

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