Hi! I had an appointment this afternoon and no one showed up.

Hello @itsmrjuju

Sometimes the technician does not show up for an appointment due to unforeseen difficulties with visits to previous clients in his day.

Your alternatives are:

• the same day, to chat with Fizz
• You will need to resume another online appointment (after receiving a failure notification).

Log in to your account and go to My plan (internet) ► Manage my plan ► Appointment

More on appointments at https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

As for chatting, Facebook Messenger works for many clients but is sometimes not very prompt. I personally prefer Fizz chat bubble:

• Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
• Look bottom right for the big ❔ question mark in a green bubble.
• Click it, options will be displayed
• Choose "💬 Chat"
• Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
• Submit your question with possibly a relevant screenshot or modem photo 
• After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069