Hi! I had an appointment this afternoon and no one showed up.

itsmrjuju
itsmrjuju Posts: 3 ✭✭

I tried contacting them on facebook, but they don't reply... What can I do, this is frustrating.

Best Answer

  • Idefizz
    Idefizz Posts: 2,999 ✭✭
    Answer ✓

    Hello @itsmrjuju

    Sometimes the technician does not show up for an appointment due to unforeseen difficulties with visits to previous clients in his day.

    Your alternatives are:

    • the same day, to chat with Fizz
    • You will need to resume another online appointment (after receiving a failure notification).

    Log in to your account and go to My plan (internet) ► Manage my plan ► Appointment


    More on appointments at https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address


    As for chatting, Facebook Messenger works for many clients but is sometimes not very prompt. I personally prefer Fizz chat bubble:

    • Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    • Look bottom right for the big ❔ question mark in a green bubble.
    • Click it, options will be displayed
    • Choose "💬 Chat"
    • Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    • Submit your question with possibly a relevant screenshot or modem photo 
    • After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069


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