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Carolina G. #7912
Carolina G. #7912 Posts: 3 ✭✭
in My Mobile

Hello, I have had no connection on my phone for 4 days+ now. I tried restarting the phone, taking out/in the SIM card, nothing seems to work. I need my phone for work.

Thank you.

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  • Whizz
    Whizz Posts: 19,354 admin
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    Hi Carolina,
    Thank you for reaching out to us.

    I understand and I'm sorry to learn about the inconvenience.

    Can you please let us know what brand and model of phone you're using and if you're currently connected to Fizz or Fizz EXT based on your current location?
    Also, can you please tell us where you are now?

    Thank you very much for your understanding.

    Andrei

Answers

  • Carolina G. #7912
    Carolina G. #7912 Posts: 3 ✭✭
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    thank you,

    I have an iPhone 11 pro. My network selection is automatic. I live in Gatinea, Quebec.

  • Whizz
    Whizz Posts: 19,354 admin
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    Thank you for your reply, Carolina.

     Please go to Settings->Cellular->Network Selection->Uncheck the automatic selection option and choose the 1st Fizz option that appears.

    Then, go to Cellular Data Network and click on Reset Settings.

    Finally, under Cellular Data Options->Voice&Data->Select 3G, please.

    Let us know if this helped.

    Andrei

  • Carolina G. #7912
    Carolina G. #7912 Posts: 3 ✭✭
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    thank you. I tried it all, but still no service.

  • Whizz
    Whizz Posts: 19,354 admin
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    Hello Carolina G. #7912, 

    Thank you for the fast replies and for your time in trying the steps mentioned.

    I suggest you check the following FAQ  https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only#:~:text=and%20receive%20calls.-,Restart%20your%20phone,authorization%20to%20access%20the%20network. and press on the question mark that is on the right-hand side. There, you will find our contact methods. Please follow one of them so we can assist you faster. I'd suggest you click on the chat bubble as it is our most secured and live connection. 

    This way we can asses and help you fix this unpleasant situation that you experience. 


    Apologies for the situation encountered. 

    Have a good one.

    -Bogdan

  • kokoboko
    kokoboko Posts: 329 ✭✭
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    I would try the sim with another cell phone. GL !

  • Stevie W. #40024
    Stevie W. #40024 Posts: 12 ✭✭
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    Hope it will work for you

This discussion has been closed.

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