Not Mobile Network
Hello, I have had no connection on my phone for 4 days+ now. I tried restarting the phone, taking out/in the SIM card, nothing seems to work. I need my phone for work.
Thank you.
Best Answer
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Hi Carolina,
Thank you for reaching out to us.I understand and I'm sorry to learn about the inconvenience.
Can you please let us know what brand and model of phone you're using and if you're currently connected to Fizz or Fizz EXT based on your current location?
Also, can you please tell us where you are now?
Thank you very much for your understanding.
Andrei0
Answers
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thank you,
I have an iPhone 11 pro. My network selection is automatic. I live in Gatinea, Quebec.
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Thank you for your reply, Carolina.
Please go to Settings->Cellular->Network Selection->Uncheck the automatic selection option and choose the 1st Fizz option that appears.
Then, go to Cellular Data Network and click on Reset Settings.
Finally, under Cellular Data Options->Voice&Data->Select 3G, please.
Let us know if this helped.
Andrei0 -
thank you. I tried it all, but still no service.
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Hello Carolina G. #7912,
Thank you for the fast replies and for your time in trying the steps mentioned.
I suggest you check the following FAQ https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only#:~:text=and%20receive%20calls.-,Restart%20your%20phone,authorization%20to%20access%20the%20network. and press on the question mark that is on the right-hand side. There, you will find our contact methods. Please follow one of them so we can assist you faster. I'd suggest you click on the chat bubble as it is our most secured and live connection.
This way we can asses and help you fix this unpleasant situation that you experience.
Apologies for the situation encountered.Have a good one.
-Bogdan
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I would try the sim with another cell phone. GL !
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Hope it will work for you
0
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