Can't switch my SIM card between two phones I own?

crondeau
crondeau Posts: 2 ✭✭

Hello,

My dad just gifted me his old phone, which is a Samsung Galaxy A5 from 2017, and I thought I could just switch my SIM card from my old Samsung Nexus 5, but somehow it looks like the SIM card I already have simply doesn't fit in the slot of the new phone. Can I just order a new compatible SIM card and keep my account? I didn't find where to do so on the website.

Thanks!

Best Answer

  • StefanM
    StefanM Posts: 1,453 ✭✭
    Answer ✓

    Hi @crondeau

    You can order a new simcard from Fizz and associate it with your account. Please contact Fizz Support so that they can guide you through the process (Settings - Contact Form - Green Chat Bubble).

    Hope that helps

Answers

This discussion has been closed.