how to contact Fizz on WhatsApp?

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AhmadH
AhmadH Posts: 3 ✭✭
in About my account

what is the number that I should use to contact Fizz on WhatsApp?

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  • Idefizz
    Idefizz Posts: 2,999 ✭✭
    edited April 2021 Answer ✓
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    You do not need a WhatsApp number if you follow the following steps with your smartphone:

    1. Login into your account at https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview
    2. Go to a FAQ page like https://fizz.ca/en/faq/status-services
    3. Click the green ❔ interrogation point located at the bottom of the page, give it some time to be shown (make sure noting prevents its display like plugin, adblocker, VPN,...)
    4. Click WhatsApp
    5. Click the green button "Continue to chat"
    6. Follow the yellow brick road...


    Step0.jpg


    Step1.jpg
    Step2.jpg


  • StefanM
    StefanM Posts: 1,453 ✭✭
    Answer ✓
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    Once you click on the green chat bubble, it will automatically redirect you towards WhatsApp and open the App. However, I would recommend using the live chat if you can. I have found that I can get my problems resolved there more quickly and efficiently.

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  • JuanPa
    JuanPa Posts: 236 ✭✭
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    Oh wow, thought FIZZ was accessible only via FB. Good to know!

  • Idefizz
    Idefizz Posts: 2,999 ✭✭
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    https://forum.fizz.ca/en/discussion/comment/6568066#Comment_6568066

    As well as Twitter I believe... https://twitter.com/fizz_ca?lang=en


    I always had prompt success with their own Chat tool which

    • has a client queue counter to manage your expectations
    • has a print tool at the end of conversation
    • is more prone to be monitored for customer quality than the other tools
    • and sometimes has a survey regarding the quality of the conversation.

    But your miles may vary... Some people really do like the Facebook Messenger approach.


    To see their chat tool:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
    Bulle de clavardage (en-watermarked+).gif


  • MoYe
    MoYe Posts: 655 ✭✭
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    nice, didn't know that

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