can I change my order?

Tao J. #10267
Tao J. #10267 Posts: 3 ✭✭
edited April 2021 in Phones

Hello, I ordered a samsung A71, and it's not prepared yet, now I want to change to samsung S10, can I change my order? or can I cancel my order and then submit another order for S10? Thanks.

Best Answer

  • Idefizz
    Idefizz Posts: 2,997 ✭✭
    Answer ✓

    If you see no link/button to cancel or modify your order (maybe "order history", or "your devices") then chat with Fizz as soon as possible.


    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

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