can I change my order?

Tao J. #10267

Hello, I ordered a samsung A71, and it's not prepared yet, now I want to change to samsung S10, can I change my order? or can I cancel my order and then submit another order for S10? Thanks.

Idefizz

If you see no link/button to cancel or modify your order (maybe "order history", or "your devices") then chat with Fizz as soon as possible.

• Order history https://zone.fizz.ca/dce/customer-ui-prod/#/account/order
• Your devices https://zone.fizz.ca/dce/customer-ui-prod/#/account/device

To chat:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose "Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo 
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

Tao J. #10267

Thank you!

Dgjf

Do you manage to changed your order ?