I ordered a sim card weeks ago, and it never delivered.

Duncan · April 2021

I ordered a sim card and was charged according, and the order is listed under "my orders", but there is no estimated delivery date and it never delivered. What's up with that?

Whizz · April 2021

Hello Duncan,

I am sorry to hear about this.
I can see that our support team already escalated a ticket for this.
As soon as we have any updates you will be contacted right away via e-mail.

Have a good one,
-Alex

Fizzy · April 2021

Hi Duncan,

You can track your delivery here: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

If it was delivered and you did not receive it, you will need to order another SIM card or pick one up at a local Couche-Tard: https://fizz.ca/en/sim-card#stores

And the missing SIM card will be refunded to you after you have activated the second SIM card. You must contact support for this.

To contact support by chat:

Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
Any ad blocker in your browser must be disabled.
Open any one of the FAQs in the Solutions Hub, such as this one: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
Click on the green bubble that will appear on the bottom right of the page.
Select any one of the options available to you.

Here you can find more information about how you can do that: https://fizz.ca/en/contact-us