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why do i keep losing internet. wtf i didnt change anything. my card have funds. wtf is your bad system doing. give me internet i need to work
Best Answer
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Hello Olivier G.,
We're so sorry about this situation encountered. I checked your account and saw that you had a ticket in progress regarding this. I notice the system fully processed the reactivation of the plan today once the payment passed successfully, therefore for everything to work as it should, I suggest rebooting the modem by unplugging the power cable from it and from the electrical outlet, make sure all the lights on the modem are off, wait 10-15 seconds and then plug the modem back at both ends.
If by any chance you need further assistance regarding this, please reach out to us on any channel you'd prefer so we can further help: https://fizz.ca/en/contact-us
Thank you for your understanding.
Have a lovely day,
-Ioana0
Answers
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Do you use wifi or ethernet ?
If the internet is full down just restart the modme but the ultimate solution is to just buy a good router and use it instead :
https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz
Have a nice day :)
I think you have posted this question more than one time ?
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