Can't connect an external router to the Fizz modem

BobLeore
BobLeore Posts: 5 ✭✭
in Internet

I cannot connect an external router (RT-N66U) to the Fizz modem. I followed the instructions on disabling the "residential gateway function" on the Fizz modem but once it reboots the external router can't connect to the internet. Am I missing some other settings?

Best Answers

  • Fizzy
    Fizzy Posts: 11,798 ✭✭
    Answer ✓

    Hi BobLeore,

    Make sure to follow the instructions from Fizz: https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz

    Once you have connected your router, please restart both the Fizz modem and your router.

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Answer ✓

    You have to restard both. Close both. Power the modem Fizz wait a little bit and power your router. The connection should append without problem.

    Have a nice day :)

Answers

  • BobLeore
    BobLeore Posts: 5 ✭✭

    I followed the instructions but I'm getting a DHCP error when I sign into my external router. Do I also need to disable DHCP in the Fizz LAN setup?

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    If you follow the instruction : https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz all should be disabled automatiquely the mode bridge disable all router fonction.

    Maybe reset the modem and retry from the start ?

    I use my own router and after a reboot of both all work without problem so i dont know how to said sorry.

  • BobLeore
    BobLeore Posts: 5 ✭✭

    I got it to work after a few tries. Here's the steps I followed:

    1. Disable "Residential gateway function" on Fizz
    2. Save changes
    3. Unplug Fizz modem, wait a few seconds, then replug
    4. Wait till the lights start flashing on Fizz modem before connecting to the external router
    5. Turn on external router
    6. Wait a few minutes before it syncs up
    7. I found that unplugging/replugging the LAN cable connecting the Fizz modem to the external router may have helped

    Thanks for confirming that the default instructions will work, with a little patience.

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