How to change email address?

Allan
Allan Posts: 6 ✭✭
in Your Fizz Account

I've tried in the "settings" to modify my email address for my Fizz account unsuccessfully. Does anyone know how I can make the change? The field with my email address in "settings" can't be modified, but other fields can. Thanks in advance.

Best Answer

  • Whizz
    Whizz Posts: 23,050 admin
    Answer ✓

    Hi Allan,
    In order to have your e-mail address changed you need to contact us via Live Chat and provide us with a few details so we can have your identity verified and your account information secured beforehand.

    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:

    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.

    Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

    Thank you very much for your understanding.

    Have a good one!

    Andrei

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