Unable to make a payment.
I've been trying to make a payment on my account l, but nothing is working, the "Make a Payment" button doesn't appear anywhere. I've added a different credit card, I've removed the old credit card, I've put my browser to display the Desktop version of the site, I've used their "app", I've been talking to customer support for hours now and they just say that their technical support team is working on it...its been well over 3 hours now and I have not received an email from them. Plus I'll still be having to wait 2+ hours for my internet to be reactivated.
Anyone know what I can do to get the "Make a Payment" button to appear?
Best Answer
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Took 4 and a half days to fix it...not impressive in the slightest.
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Answers
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According to this old thread, to get your services back, a Whizz said you need to wait 24h after you upgrade your payment:
https://forum.fizz.ca/en/discussion/1892215/s-payment-button-website
Sorry, not sure what we can do more than what the chat support offers.
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Hmm, that is indeed strange. Have you tried a different browser altogether and also incognito mode. Also make sure you have cleared your cache.
Hope this helps :)
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hello i have the sane situation i just updated my card but i cannot find a way to make a payement now please make a ticket for me in order to restore my services thank you
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Hello @System I'm tagging you to start a new thread for Luc. Let's see if this works...
Luc have you tried to associate the new payment to the faulty service? Creating the new payment is not enough. Please read this : https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
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None of the above suggestions worked, thank you for the ideas though.
It's been over 24 hours now and no difference, I've talked to customer support more and the only thing they can/have been saying for the past 24 hours is that their team is working on it.
Getting really tired of this. I have online classes to take.
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If you have a mobile plan with Fizz, ask them to grant you some GB perks for your courses/meetings until their team figures it out. Then use those perks as a temporary tethering solution for your computer. Mind you, it could go as much as 500MB per hour for a typical course.
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Thanks for the idea, I will ask them that.
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I asked them yesterday and they said they cant give me anything because the problem isnt solved yet, I tried explaining to them that if I run out of data I wont be able to contact them or access my email for when the problem is fixed...same response.
Heads up, this is day 3 of no internet, and no progress report.
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Hey there, I'm having the exact same problem.
My payment date was supposed to be on the March 20th, and they only tried charging me on the 22nd, which by then I used up the funds in my credit card for other stuffs thinking that my monthly payment has already been processed.
Anyway, It's been 3 days without internet and I tried contacting their customer service, who in turn told me that they are having technical issues in their payment system, and because of that the suspension of my account was 'still being processed' (which I don't understand because my internet HAS already been suspended 3 days ago). This is probably why we don't see the 'make payment' button anywhere on the account management, as our internet has been cut off but its status is 'still being processed' as they say...
It's bloody frustrating.
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So the problem is so large that they cannot compensate with mobile data. I got a similar offering at my previous provider when something happened to a neighborhood relay. I guess the payment system issues @jfntz refers to is quite severe. I feel both of your disappointments.😔
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Fizz needs to figure this out asap. Many people are complaining about it. I myself had problems once when the system started to reject all my credit and debit cards for no reason. Luckily I saw the issue early enough and Fizz could resolve it before my plan renewed.
I don’t know what payment service provider they are using but apparently it’s not working properly. Considering that they cut the service immediately, they should resolve payment issues in a timely fashion (i.e within the hour), especially in the middle of a pandemic when everybody is relying on internet.
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They should give a week or two before cutting, just in case some peoples funds are tight...gives them time to wait till next pay day.
But this 3 day (possibly 4 now) wait, is hands down the worst tech support I've ever experienced.
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There was a payment issue same period last month. It might be related (recurrent or, worse, its fix is causing it). I won't go further in conjectures but at least last month people had service.
And you're right, PayBright has issues lately too.
I wish everyone luck on this matter.
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Still no fix yet...
One thing that bothers me the most is when you ask anything, you get the same scripted responses.
Where's the communication between Tech support and Customer support???
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We are client here so no communication between us and the tech ;)
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I know, I meant when you use their chat to talk to customer support, only thing they tell you is they're working on it. Nothing else.
There should be a chat for customer support, and a chat for tech support.
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@Zolgonark the customer support open a tiket to the tech support team. If client contact tech directly the tech will never do is job. For me its normal. In my experience the tech come back to you by mail in less than 48h. Exeption append and some problem are more complex to solve.
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hello i have been 3 days without service and i am trying to make a payment a ticket was made 2 days ago what is going on please help me
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@LucDistexhe welcome to the club! It's going on to day 5 for me.
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@jfntz @Zolgonark @LucDistexhe are your problems only related to the payment of the Internet service or does it also affect the mobile payments?
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Honesly i like fizz but if im out of internet 5 days like you you can be sure i will change my provider.
So its not good i hope all will be back soon :)
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Problem was just fixed. Make your payments now before something else might happen.
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hahah you dont seem to have faith in the correction 😋
I hope its back for ever :)
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