How to cancel the service?

Wenfa
Wenfa Posts: 3 ✭✭
in Internet

At the end of June, we need to move out of the appartment and move to the campus appartment, where it have no place for the internet . Therefore we have to cancel the service at that time. What should I do for that?

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Answers

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Hi @Wenfa


    Sorry to see you leave. Here are the steps you can follow to unsubscribe. It will become active with the next billing cycle.

    1. Log into your account and go to Manage.
    2. Click on Unsubscribe.
    3. Scroll to the bottom and confirm by clicking Unsubscribe.
    4. Tell us why you are unsubscribing.
    5. Enter the date when you want Home Internet service to end.
    6. Click Unsubscribe.
    7. On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.


  • Wenfa
    Wenfa Posts: 3 ✭✭

    Thanks!

  • Wenfa
    Wenfa Posts: 3 ✭✭

    Thanks!

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    Just dont forget to return the modem or you will have to pay 210$ :)

  • Barry L. #924
    Barry L. #924 Posts: 43 ✭✭

    Make sure you use a trackable return label

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