Steps for requesting refund for initial sim card that was returned to sender?

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Sweta
Sweta Posts: 1 ✭✭
in About my account

I ordered sim card, which was returned to the sender. I ordered a 2nd sim card, which is now activated and would want to request refund for the initial sim card, which was never delivered to me.

Could you please provide me with steps to follow to request this refund? and if you could confirm whether entire sim card amount would be refunded?

Best Answer

  • Fizzy
    Fizzy Posts: 10,903 ✭✭
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    Hi @Sweta

    Sure you will be fully refunded for the SIM card which you did not receive. You have to contact Fizz support for this.


    To contact support by chat:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blocker in your browser must be disabled.

    3- Open any one of the FAQs in the Solutions Hub, such as this one: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    4- Click on the green bubble that will appear on the bottom right of the page.

    5- Select any one of the options available to you.

    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

    Fizz chat.jpg


Answers

  • StefanM
    StefanM Posts: 1,453 ✭✭
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    As suggested, you need to reach out to support directly via the chat function. They will initiate a refund for you :)

  • Dgjf
    Dgjf Posts: 3,052 ✭✭
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    We are client here si you should contact the support like the other said.

    Have a nice refund :)

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