I cannot connect to fizz network

Gordon D.
Gordon D. Posts: 1 ✭✭
in My Mobile

My iPhone recognizes the fizz network but doesn’t connect. I have tried restarting reinstalling SIM card using a different device and airplane mode, nothing works. I keep getting “SIM not provisioned.”

Best Answer

  • Idefizz
    Idefizz Posts: 2,997 ✭✭
    Answer ✓

    Known solutions for "SIM not provisioned"

    • install carrier settings updates
    • restart your phone
    • put your phone in airplane mode, wait for a few seconds, and turn it back
    • try another port or phone
    • re-insert sim 
    • clean sim card and sim ports
    • check if the sim is in activation or not
    • install carrier settings updates (including APN)
    • update phone' software
    • contact fizz

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    Are you sure you plan is active ?

    Can you try the sim card in another cellphone ?

    Your iphone are not sim locked ?

    Do the Fizz APN is set and your iphone up to date (setp 4) : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Have a nice day :)

  • Justin
    Justin Posts: 888 ✭✭

    Hi Gordon,

    What IPhone model are you using? Is it locked with your old carrier? Maybye you will have to contact your old carrier to get a number to unlock your phone.

    You are not the first one. A quick search in the community and we have a lot of possible answers. Try to read that post : https://forum.fizz.ca/en/discussion/2376676/sim-card-working-plan-activating

    It might help you.

    If not, you might have to contact FIZZ support : https://fizz.ca/en/contact-us


    Good Luck

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Please make sure that the APN settings are correct. You can find detailed information here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    However, you mentioned that you get an error message saying "SIM not provisioned" which indicates to me it is a sim problem. Especially because it doesn't work on another phone either. In that case please reach out to Fizz support. They will send you a new simcard and initiate a refund for the money paid.

    Alternatively you can purchase a simcard in person in a Couche Tard in Quebec (not Ottawa region).


    Hope this helps! Good luck :)

  • Whizz
    Whizz Posts: 23,028 admin

    Hi Gordon,
    You can rest assured that, after our discussion via chat yesterday, your service for the plan in question is active and running.
    You can select the preferred answer on this thread and close it at your earliest convenience.

    Thank you very much for your understanding.

    Have a good one!

    Andrei

This discussion has been closed.

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