Payment faliure notice but charged twice?

karine D. #41734
karine D. #41734 Posts: 1 ✭✭
in Your Fizz Account
I understand that this is a wide spread issue. However will we all get cut off at 10 pm? Also will the double charge be credited or refunded? Thank you for a quick respons

Best Answer

  • Idefizz
    Idefizz Posts: 2,997 ✭✭
    Answer ✓
    Double charge:
    Once the issue fixed, they will surely debit the second charge.
    Everything is recorded, it's just a matter of time.

    Service:
    I'm sure they are aware of the cut off time, so they probably have a hold on the kill-switch.
    Then again, watch your streamings earlier tonight just in case ;-)

    I expect a lot of perks going away next month ;-)

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)

    I dont think you will be cut and Fizz will refund dont worry on that side (im 99.99% sure). Have a nice day :)
  • PierDuc
    PierDuc Posts: 1,628 ✭✭
    Let's hope everything comes back to normal real soon!
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Mestapha
    Mestapha Posts: 160 ✭✭
    Hi Karine,
    The same issue happens to other today..... Hope everything will be ok soon!
  • Jean B. 15359
    Jean B. 15359 Posts: 253 ✭✭
    Yes a lot of people have the same issue. They will probably fix this for everyone.
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