Monthly payment problem email but i'm charged twice???

Thomas P. #41641
Thomas P. #41641 Posts: 1 ✭✭
in Internet
This morning I received an email saying my monthly payment got blocked, and that I need to change my payment method. But I got charged twice on my credit card. Please fix this.

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • Coralie V. #41666
    Coralie V. #41666 Posts: 5 ✭✭
    You are not the same I am in the exact same position :)
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Whizz
    Whizz Posts: 22,904 admin
    Hello Thomas,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day
    Catalin
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