Double payment + email saying payment didn't go through?

Jean-Francois G. 78920
Jean-Francois G. 78920 Posts: 1 ✭✭
in Your Fizz Account
As many other users, I had a double payment today + an email saying that the payment didn't go through.
Trying to find the hours the customer service is open is looping back to the Solution Hub welcome page. If it is open at this moment, I can't see the chat bubble.
Overall, the website is overtly complex for something that should be simple. Contact us should lead to a contact us form and with the chat bubble if available like every other companies out there, not looping through the Solution Hub.

Answers

  • Jean B. 15359
    Jean B. 15359 Posts: 253 ✭✭
    Fizz is aware and swarmed probably by customer service. Wait and they might correct the situation by itself or contact them later.
  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
  • cristi
    cristi Posts: 223 ✭✭
    wow ! a lot of this ! they have an error that has to be fixed. it can happen
  • Alina M.
    Alina M. Posts: 5 ✭✭
    Same problem for me. Should I contact them or it will be resolved by itself ?
  • Mestapha
    Mestapha Posts: 160 ✭✭
    Hi Jean-François, The same issue happens to other today..... Hope everything will be ok soon!
    If there is a problem, you can contact Fizz support for help.
    https://fizz.ca/en/contact-us
  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    @Alina i think you should wait im sure they now as of now many people has the problem. Have a nice day :)
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Whizz
    Whizz Posts: 23,465 admin
    Hello Jean-Francois,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
This discussion has been closed.

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