How to transfer Fizz plan from a Fizz account to another Fizz account?

Hicham R. #41505 · February 2021

I have my account Fizz with mobile and internet plan. I created another account for another plan to my sibling. I would like to merge accounts to facilitate management.
It is possible to merge Fizz accounts?
how to do it?
Thanks

Fizzy · February 2021

Sorry you cannot move from one Fizz account to another.

If you want to contact Fizz, you can Live chat with support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Fizzy · February 2021

I can confirm that the only way to move a number or service from one Fizz account to another is to cancel the plan from account A, and then resubscribe under account B.

For a mobile plan, you could port out to another provider, then port back in to Fizz when you activate a new plan under account B.

It hardly seems worth the trouble. All this to say, do think ahead when activating a new plan.

Linkin · February 2021

That would be great then you will have extra points and lvls

Dgjf · February 2021

Its not suppoed to but you can contact the support. Inform us if they can do it but i doubt it. Have a nice day

Catherine M. #22790 · February 2021

You maybe already try it but chat with the costumer service. Had to do it and they really helped

Justin · February 2021

Hi Hicham,

Sorry, you cannot merge two Fizz account.
You can simply have two plans in the dame account.
For that, you will need to cancel one of the account/plan and than open in the other account.

Good luck