Call ending at 1 min 40?

Victor L. #40080 · February 2021

I get three bips at a 1 min 10, then calls ends at 1 min 40
Tried different numbers couple of times, keeps happening. I need to reach out for medical support this is urgent

Fizzy · February 2021

Hi

Sorry for this situation. Some other customers are experiencing similar issue.

Try to manually search the network and select Fizz.EXT, make a test call and see if the situation is the same. Try also to put your phone in airplane mode, wait a few seconds, and test again.

You can also have a look here https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why for some steps and Fizz contact methods on the right-hand side.

You can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

More information available here: https://fizz.ca/en/contact-us

StefanM · February 2021

Fizzy provided some helpful tips. If this doesn’t work, try to reach out to live support

StefanM · February 2021

There seems to be some network issues. A few people are reporting the same problem. Please reach out to support. We are just a forum of users just like you. Good luck

Dgjf · February 2021

This issues seem to come from the fizz call server. You are not alone and i think Fizz is aware of the problem. So im sorry but i dont think you can do mutch but wait. Have a nice day