Call ending at 1 min 40?

Victor L. #40080

I get three bips at a 1 min 10, then calls ends at 1 min 40
Tried different numbers couple of times, keeps happening. I need to reach out for medical support this is urgent

Fizzy

Hi

Sorry for this situation. Some other customers are experiencing similar issue.

Try to manually search the network and select Fizz.EXT, make a test call and see if the situation is the same. Try also to put your phone in airplane mode, wait a few seconds, and test again.

You can also have a look here https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why for some steps and Fizz contact methods on the right-hand side.

You can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

More information available here: https://fizz.ca/en/contact-us

StefanM

Fizzy provided some helpful tips. If this doesn’t work, try to reach out to live support

StefanM

There seems to be some network issues. A few people are reporting the same problem. Please reach out to support. We are just a forum of users just like you. Good luck

Dgjf

This issues seem to come from the fizz call server. You are not alone and i think Fizz is aware of the problem. So im sorry but i dont think you can do mutch but wait. Have a nice day

J D. #792

Yes, this seems to be a sever issue that has been reported by some users. I believe Fizz is already aware of it.

kokoboko

very interesting. happen too

kokoboko

maybe some improvments.

Linkin

Thats a real issue, hope it will fixed soon