phone cutting off?
Bruno L. #14686
Posts: 18 ✭✭
in My Mobile
hello im having a weird problem since this morning when im making a call at 1:10 i get 3 beep then at 1:40 then call is cut off always at the same time i tried to restart my phone a couple of time no luck anyone knows what the hell is doing this?
19
Answers
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the same problem is happening to me7
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I have the exact same problem and its frustrating to say the least: at 1m 10sec I get 3 beeps, at 1min 40sec, call drops.6
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Yes, I'm having the same problem6
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Same here, new issue since this morning, but I remember having it back in the days when Fizz was still in beta. Hopefully they will fix this soon, kind of frustrating...7
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Hi
Sorry for this situation.
If you have tried the troubleshooting steps: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
you should then Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
4- The green chat bubble should appear after a few seconds in the bottom right corner.
More information available here: https://fizz.ca/en/contact-us6 -
I have the same problem!7
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Same here this morning! Depuis ce matin c'est comme ça...6
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Hello Bruno,
Apologies for the situation experienced.
Could you please reach out to our support department following the steps Fizzy provided?
In the meantime, I suggest you try out the following steps:
Try to manually search the network and select Fizz.EXT, make a test call and see if the situation is the same. Try also to put your phone in airplane mode, wait a few seconds, and test again.
You can also have a look here https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why for some steps and our contact methods on the right-hand side.
Thank you for your understanding.
Have a good one.
-Bogdan6 -
Same here... its frustrating8
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Same problem here and it's really annoying ! How can the problem be fixed ? Thank you7
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The Fizz.EXT solution seems to work for me. Thank you for the support5
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This annoying issue happened in every calls I made for my phone this morning, very annoying.6
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This issues seem to come from the fizz call server. You are not alone and i think Fizz is aware of the problem. So im sorry but i dont think you can do mutch but wait. Have a nice day
5
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