I pay for a 120Mbps Plan. On the last 3 days, it keeps constantly on 20mbps. Is that normal?
Gustavo S.
Posts: 9 ✭✭
in Internet
I got my plan, and kept testing the speed for a while. It was indeed 120mbps, so I was happy.
Lately I noticed my internet was not really smooth, so I keep making the same speed tests. For 3 consecutive days, I have never reached over 20mbps. Is that normal? Should I contact Fizz?
I use wired connection.
Lately I noticed my internet was not really smooth, so I keep making the same speed tests. For 3 consecutive days, I have never reached over 20mbps. Is that normal? Should I contact Fizz?
I use wired connection.
23
Answers
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Hi Gustavo
Please try restarting your modem. Unplug the Fizz modem from the wall outlet for 2 minutes. Then restart it and try a speedtest using a device connected to the modem by ethernet cable.
If the problem continues, you can try factory reset of the modem by pressing and holding down the small button behind the modem for 10+ seconds with a sharp object like paper clip.
Keep in mind that the maximum speed of your plan is the total bandwidth speed shared among all users in your home.
If there is no improvement, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.10 -
If Fizzy's advice does not help, do not hesitate to contact Fizz support.8
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Hi,
Sorry for your issue. I have an idea. After reset, try to use direct connection not wi-fi connection. It happen to me too. Hope it helps.7 -
It's not normal. Other than resetting the modem, I would check with Fizz directly. If you are using the included router they should be able to tell you if there's an issue with the device/connection. If you're using it in bridge mode they can only tell you the current status if I'm not mistaken. Hope this gets resolved for you!7
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Not normal
- What is the tool you use for the test ?
- You are connected throug wifi or ethernet ?
- Do you use the fizz modem as router or your own ? If your own what is your model ?
- I you sur yoou didnt limit the maximum speed on your router ?
You can contact the support to check the speed on their end but its possible the problem its on your end too. Have a nice day
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Restarting your modem! Thats what save my last same problem!
Have a nice day! 1 -
Gustavo,
It's not normal.
Please, try to do a factory reset of your modem.
With a needle, hold on 35,40 seconds the reset button back in the center of the modem and released it after.
Wait 2,3 minutes to see coming back the lights of the modem.
You'll see on the screen if your computer is connected to the modem with an ethernet câble:
Easy connect.
Types twice the factory password key located back of the modem.
Your internet connexion is supposed to be 100% functionnal.
You can try to do a speed test.
Then, reconnect all your other devices to your wi-fi network with the same password key.
If you still need help;
Contact the Fizz customer service by chat.
Click on:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Click on the green interrogation point appearing down to the right of the page and click on the green chat bubble.0 -
Hello,
Not normal at all, as it ever ran at 120mb?
Either way try rebooting the model and try again
make sure there are no devices DL from the internet if problem is still there please advise them of the problem…0
This discussion has been closed.