lost password recovery

Hi

If you are talking about the site
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

If you are talking about the modem
you can try this

https://fizz.ca/en/faq/how-can-i-recover-my-wi-fi-password

Or the factory reste


If any changes have caused a problem, you can factory reset your modem at any time. 
 
Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds. 
 
Once your modem has restarted, follow the same instructions as when you first installed it. 
 
IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .) 
 
The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).