My residential internet 125 is so slow after the rupture of yesterday?
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Answers
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Hey Hazen. Yeah, it's not cool when this happens. Did you try restarting your modem?6
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Perhaps restarting your modem would work. Everything is back as normal on my side.7
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Hi Hazem
Sorry you are having internet issues.
Does the problem occur with WIFI only or even when you connect directly to modem via Ethernet cable?
Please unplug the Fizz modem from the wall outlet for 2 minutes. Then restart it and try a speedtest using a device connected to the modem by ethernet cable.
If the issue occurs with WIFI only, you may benefit from disabling auto channel selection in your modem admin settings, and selecting a specific channel. You can find which channel is least congested by using a smart phone and downloading a WiFi analyzer app, which will show you the channels of nearby devices.
If the problem continues, you can try factory reset of the modem by pressing and holding down the small button behind the modem for 10+ seconds with a sharp object like paper clip.
If there is no improvement, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.8 -
Hi Hazem,
This is bad for sure. I would firstly try to restart/unplug my rooter/modem. If this isn't working anymore. I would contact the support.
Good luck and have a nice day!3 -
Do a speed test and check if you kepp what you paid for. Do it if the power off/on dosent work.
Example of speed test : https://www.speedtest.net/
If you get what you paid for i dont know what to say otherwise contact the support.2
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